MHS GENESIS is Here!
The Department of Defense's new electronic health record (EHR), MHS GENESIS, is here at Tripler Army Medical Center, MHS GENESIS has replaced TRICARE Online at this facility.
What is MHS GENESIS?
MHS GENESIS is the new Electronic Health Record that provides you and your doctors enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. Learn More about MHS GENESIS
What is the MHS GENESIS Patient Portal?
Along with the new Electronic Health Record, the
MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
- View health information
- Schedule appointments
- Communicate securely with providers
- Request prescription renewals.
The
MHS GENESIS Patient Portal has replaced the TRICARE Online Patient Portal.
What does this mean for me?
MHS GENESIS and the
MHS GENESIS Patient Portal have replaced TRICARE Online, including the patient portal and secure messaging at this facility.
- If you had a TRICARE Online account, it has migrated to MHS GENESIS. You don’t need to do anything. ·
- Log onto the MHS GENESIS Patient Portal using your DS Logon Premium Account.
- If you don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the DMDC website or call 1-800-538-9552.
What happens next?
Appointment availability will be affected and appointment wait times may increase as our staff adjusts to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.
Need Help with the MHS GENESIS Patient Portal?
Do you need technical help accessing your records or information in the MHS GENESIS Patient Portal? You can call 1-800-600-9332 or DSN 312-838-3000. They’re available 24/7.
- Are you overseas? Find country-specific support from the list below:
o Belgium: 0800-72115
o Germany: 0800-1011129
o Greece: 00800-12-5629
o Guam: 1-866-637-8725
o Italy: 800-782407
o Japan: 00531-1-20743
o Korea: 00798-14-800-5242
o Netherlands: 0800-0228847
o Panama: 001-800-151-1005
o Portugal: 800-8-12305
o Turkey: 0-800-151-1005
o United Kingdom: 08-005871786
o Spain: 900-951895 ·
- Do you have a CAC? Get help via chat and email at the GSC online services portal.
- Can’t get access to DS Logon? Visit milConnect or call 800-538-9552.