Go to the Outpatient Pharmacy (Oceanside-4G). Then check in at the
Option 3: Secure Messaging
Send a new prescription request to the pharmacy via secure messaging through the Q-Anywhere portal
Requesting Prescription Refills
We have
three ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 808-353-4649. Then, follow the prompts to select where you want to pickup your refills
- If enrolled in text message alerts, you'll get a text notification when your refills are ready to pick-up.
All refills must be ordered in advance and will be ready in 2 days, unless it is an urgent need. If urgent, then proceed to front kiosk, pull a ticket, and wait for assistance. Processing time varies based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
7 calendar days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
Q-Anywhere
Text “Get in line” to 844-616-2556 and follow the prompts
ScriptCenter
If you are unable to pick up your prescription before the pharmacy closes, you may request it be placed in the ScriptCenter, located beside the lab at the Mountainside entrance. The ScriptCenter is accessible 24 hours a day.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, or oversized items.
Refrigerated medications or oversized items must be picked up at the window during business hours.
Tripler Pharmacy
Address: 1 Jarrett White Road Tripler AMC, HI 96859
Go to the Outpatient Pharmacy (Oceanside-4G). Then, you’ll check in at the kiosk
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number
Hours of Operations:
Monday-Friday: 8 a.m. to 6 p.m.
Training Holidays: 8 a.m. to 5 p.m.
Saturday and Sunday: Closed
Federal Holidays: Closed
Warrior Ohana Medical Home Pharmacy
Address: 91-1010 Shangrila Street, Kapolei, HI 96707
Check in at the
kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number
Hours of Operations:
Monday-Friday: 8:30 a.m. to 4 p.m.
Weekends & Federal Holidays: Closed
*Closed for lunch from 12 p.m. to 1 p.m.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded
drugs:
- Drop them in the secure medsafe blue bin located by Mountainside entrance and Oceanside entrance or at Warrior Ohana
- Several exclusions apply. This includes:
- Syringes
- Needles
- Liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms. If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions
electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 3 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
- Ask your provider if they can approve you to switch to an alternative medication.
- You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
- Be sure to ask for the expected re-supply date so you know whether to wait or seek another option
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.