Announcements- Click here for the latest announcements, HPCON and COVID-19 information!

Getting Care

Outpatient Records Room, Health Information Management

List of Services Provided

  • Maintain and ensure accountability of all hard copy outpatient medical records.
  • In-process and out-processing of Soldiers and mail-out of hard copy records to subsequent duty station.
  • Retire outpatient medical records of Army Soldiers to the Army Record Processing Center.
  • Retire all other hard copy medical records to the National Archives in accordance with regulation.

General Information  

  • Health Records may not be hand carried by the patient according to current laws and Department of Defense policy. 
  • When transferring, contact your servicing medical records room for instructions on how your medical records will be moved to the new location. Records are not transferred during out-processing. Military medical facilities may request transfer of medical records using DD Form 877 during in-processing at your next duty station. Have a copy of your orders and all amendments available during this time.  Patients may request a copy of their records at any time and obtaining a complete copy is recommended if PCSing to a remote location for recruiting or other duties where a military treatment facility will not be located close to your location.
  • Health records are retired three years after a patient’s last recorded clinic visit unless associated with an active duty tour as a Service Member or dependent.
  • Dependent health records are archived in Saint Louis, MO.
  • Active duty member health records are archived in San Antonio, TX.
Directions to HIM Outpatient Records Room: We are located at Tripler Army Medical Center, Oceanside, A-wing, basement, in room 508 – G1A-508.

Requesting Records 

Hours of Operations

Monday thru Friday: 0800-1530 
Saturday and Sunday: Closed
Federal Holidays: Closed


DD 877 Out-processing
DD 877 In-processing

Contact Us

Tripler Central Appointment Line

(888) 683-2778 (888-MTF-APPT)

Nurse Advice Line

1-800-TRICARE, Option 1

Outpatient Records Room

Phone number: (808) 433-4418
Fax number: (808) 433-3962
Don't forget to keep your family's information up-to-date in DEERS.