Tripler Army Medical Center and the Desmond T. Doss Health Clinic (DDHC) are moving into Tier 2 of our vaccination administration process on Monday March 8. In this tier, all eligible TRICARE beneficiaries, in all service branches, ages 16 and older are eligible to receive the Pfizer COVID-19 vaccine at Tripler and DDHC. Beneficiaries can book an appointment at either location by visiting Operation COVID Shot at https://www.operationcovidshot.com (Not compatible with internet explorer.) No walk-ins will be accepted. All patients must have an appointment.

With news of the contagious and potentially deadly illness known as novel coronavirus grabbing headlines worldwide, military health officials say that an informed, common sense approach minimizes the chances of getting sick. (Graphic by Military Health System)

TRICARE Open Season 2020 has closed. The next open season will take place in the fall of 2021. If you didn’t enroll or make a change to your TRICARE health plan during open season, you must wait until the next open season unless you have a TRICARE Qualifying Life Event (QLE).

MHS GENESIS, the new electronic health record for the Military Health System (MHS), provides enhanced, secure technology to manage your health information. MHS GENESIS integrates inpatient and outpatient solutions that will connect medical and dental information across the continuum of care, from point of injury to the military treatment facility. This includes garrison, operational, and en-route care, increasing efficiencies for beneficiaries and healthcare professionals. When fully deployed, MHS GENESIS will provide a single health record for service members, veterans, and their families.

Do you know about the Interactive Customer Evaluation, or ICE? ICE is a web-based tool that collects feedback on services provided by various organizations throughout the Department of Defense. The ICE system allows customers to submit online comment cards to provide feedback to the service providers they have encountered at military installations and related facilities around the world. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments.