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Patient Resources

Customer Service

Patient Relations/Advocate

Customer Relations Office acts as a liaison between patients and staff with a goal of finding the best solution for the patient and the organization.

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries Beneficiary Counselor and Assistance (

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. 
Beneficiary Counselor and Assistance (

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.




Contact Us


Patient Relations/Advocate:
(808) 433-6336 (voicemail available)

(808) 433-3422


Patient Relations/Advocate:
Monday - Friday
7:30 a.m. - 4:00 p.m. Closed on Federal Holidays and weekends

Monday - Friday
8:00 a.m. - 4:00 p.m. 


Patient Relations/Advocate:
Tripler Army Medical Center, 4th Floor, Mountainside Room 4G818 (next to snack shop on Mountainside

located within the Tricare Resource Center in the 1st Floor ocean-side.

Mailing Address:

Tripler Army Medical Center
Customer Relations Office
1 Jarrett White Road
Honolulu, Hawaii 96859-5000

Don't forget to keep your family's information up-to-date in DEERS.