Department of Virtual Health
Virtual Health Mission
To support our Total Force by leveraging technology that connects providers and patients when and where care is needed.
Virtual Health Vision
To be the trusted digital link for our military community, enhancing healthcare access and readiness through proven and secure technology.
Synchronous Program (video visits)
List of services provided
Assist with the newest DHA authorized platform for conducting video visits with patients, currently My Military Health (MMH VIDEO).
Phone Number:
For patients needing assistance/troubleshooting an My Military Health Video Visit, please contact the DHA MMH Helpdesk at 844-DIAL-MMH 844-342-5664 or you can email dhasupport.mymilitary@health.mil.
Hours of Operations:
The DHA My Military Health Help desk is available:
Eastern Time: Sunday at 6 p.m. ET through Friday at 12 p.m. ET.
Hawaii Time:
2nd Sunday of March – 1
st Sunday of November
Sunday at 11 a.m. HST through Friday 5 p.m. HST
During Standard Time (after 1
st Sunday of Nov – before the 2
nd Sunday of Mar)
Sunday at Noon HST through Friday 6 p.m. HST
Saturday: Closed
How to make an appointment:
Contact the specific clinic you want to make an appointment with and request a My Military Health Video Visit.
FAQ's
Q: What Technical Equipment is needed for a VIDEO VISIT?
A: You will need a device that can sustain a strong internet connection such as a computer, laptop, tablet or smartphone (mobile) that has a camera, microphone, and speaker.
Q: What are some benefits of scheduling a VIDEO VISIT?
A: Reduces time away from work or other commitments.
-Saves travel time, expense, and hunting for a parking space.
-Avoids long wait times.
-Provides a safe, secure, reliable, and easy access to health care on your terms.
Q: What types of appointments can be done as a VIDEO VISIT?
A: Your provider will decide if a VIDEO VISIT is appropriate for the type of appointment you are scheduling. Many appointments that DO NOT require a hands-on exam can be done via VIDEO VISIT. Some examples are Primary care, Specialist follow-ups, Treatment plan maintenance, Pharmacy prescription care management, and more.
Q: How do I do a VIDEO VISIT?
A:
1. Schedule your appointment:
Submit a request via the MHS GENESIS Patient Portal or contact your hospital or clinic to request a VIDEO VISIT.
2. Find a suitable space for your appointment:
Choose a secure, private, well lit, and quiet environment where you can discuss health concerns with your care team over video. Dress in appropriate clothing.
3. Choose your device:
Ensure your chosen device (computer, laptop, tablet or smartphone) has audio and video capability, and allow microphone and camera access, when prompted. You can TEST your selected device’s audio/video prior to your VIDEO VISIT here:
https://aehr.visit.mymilitary.health.mil/tech-check
4. Begin your VIDEO VISIT:
To join your session, click the session link you received via text or email or join from the
MHS GENESIS Patient Portal.
Q: What can you do if your video/audio is not working?
A: Check your browser and device permissions in your Settings to ensure you’ve allowed access to the camera and microphone. Also, make sure the camera and microphone aren’t being used by another app.
Q: What to do if having poor video and/or audio connection?
A: If using WiFi, position close to the router, and close any apps running in the background on the device. If they’re using a cellular connection (data), move to an area with a better signal if possible.
Forms:
Scheduled Virtual Visits
Army Brochure_20250513_FINAL
Resources:
https://support.mymilitary.health.mil
GTP – Global Teleconsultation Portal (Asynchronous Program)
List of Services Provided
Connecting Your Doctor to a Global Network of Specialists:
At Tripler Army Medical Center, your care team has access to the Global Teleconsultation Portal (GTP), a secure and advanced system that connects your provider with Department of War medical specialists around the world.
What is GTP?
Think of it as a secure, digital consultation service for our providers. When your local doctor needs a second opinion or specialized input on your case, they use GTP to send your medical information, such as images, test results, and clinical data, to a specialist for review. This "store-and-forward" (asynchronous) system means a specialist can review your case thoroughly and provide expert advice back to your doctor, often within 24-72 hours.
How This Benefits You, The Patient:
Even though patients do not use GTP directly, you receive significant benefits from this powerful system:
Reduced Need for Travel: In many cases, GTP prevents the need for unnecessary travel or medical evacuations (MEDEVACs).
This saves you time and allows you to receive advanced care while staying closer to home.
Quality Care, Anywhere in the World: GTP is especially vital for our service members who are deployed or in remote locations, ensuring they have access to the same high standard of specialty care as they would at a major medical center.
Q: How do I get a second opinion from a specialist?
A: Your provider can coordinate specialist care for you. In many cases, they may use the Global Teleconsultation Portal (GTP) to quickly get input from experts around the world without you needing to travel.
Other pertinent information you would like to include:
GTP is not used for URGENT care.