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Getting Care

Appointments & Referrals

Accessing Health Care at Tripler Army Medical Center

Tripler Army Medical Center, U.S. Army Health Clinic-Schofield Barracks and the Warrior Ohana Medical Home use a central appointment system that allows a patient to dial just one number to make appointments with several clinics. Patients should not expect to see a doctor without an appointment, except for emergencies and during announced walk-in clinic hours.

The central appointment line is menu-driven. This allows you to direct your call to the appropriate clinic appointment clerk, by choosing from several main menu choices, then choosing from other series of menu choices, to contact the specialty clinic or office you want.

Family members should have their sponsor's social security number and other required DEERS information available when they call for an appointment. Appointment personnel may ask the caller questions to help them evaluate the health situation of the person requiring care so that they receive the appropriate care.

Making Appointments

The phone number to the appointment line is 888-683-2778. The appointment line is open Monday-Friday, except holidays, 6:30 a.m. - 4:00 p.m. Please note that some specialty clinics have different hours of operation and if you select that clinic from the automated menu, it may not be available the same hours.

The optimal days to reach the appointment line are Thursday and Friday afternoons. Our peak phone volume days are Monday, Tuesday, and after holidays. The shortest wait times are between 9-11 a.m. and after 2 p.m.

Do you know about MHS GENESIS Patient Portal? You can schedule a variety of appointments at any time online by visiting  and creating an account with Tricare Online will let you make appointments, refill prescriptions, view Electronic Health Record data, access secure messaging, and more.

Patients who find they cannot keep a scheduled appointment should cancel it as soon as possible, so that another patient can fill the appointment time. To call after-hours for a cancellation, dial 888 -683-2778, Option #4.

Appointments that are not canceled more than 24 hours in advance are considered a same-day cancellation. In order to cancel on the same day, please call central appointments at 888-683-2778 and select the options to make an appointment in order to cancel with a central appointing clerk.

Referral Guidelines

Don't forget to keep your family's information up-to-date in DEERS.