Radiology PACS/Imaging Records
About Us
The Picture Archiving and Communication System (PACS) in the Department of Radiology is the central digital platform used to store, manage, and distribute diagnostic images across the Military Health System. It ensures secure access to imaging studies for providers, supporting timely diagnosis, continuity of care, and compliance with federal health information standards.
List of Services Provided
1. Provide patients and providers with access to diagnostic images through a secure digital link.
2. Uploads outside imaging studies from non-DoD medical facilities or specialty clinics into the DoD enterprise imaging cloud to support continuity of care and longitudinal medical record completeness.
Important Information
How to request for Imaging Records:
- All imaging record requests go through the Release of Information (ROI) Office. Requests can be made in person, by email or in writing. All services require proper identification (ID card) to include DOD ID # or VA Member ID # and birthdate.
- DD Form 2870 (Authorization for Disclosure or Medical or Dental Information) must be completed and drop off to ROI. Please write legibly and fill-up all the highlighted blocks.
- Section 1 – Patient Data
- Section II – Disclosure
Block 6.b. Address, please write legibly the recipient’s EMAIL ADDRESS and a good contact number.
Block 8. Information to be Released. Identify Radiology Exam Type (Xray, CT, MRI, US, Mammography)
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- Section III – Please sign and date
- Non-DoD medical facilities requesting images on behalf of their patients to please complete the DD Form 2870 or on official letterhead and fax it to ROI 808-433-1551. ROI may process the request upon verification of the provider’s credentials.
- We encourage using DD Form 2870. However, ROI can fulfill the request as long as it is in writing and signed by the patient or authorized representative.
- Patients or providers may submit CDs or electronic files for upload. Radiology PACS will verify and upload them into the DoD Imaging Cloud for provider access.
- ROI verifies ID and authorization (DD Form 2870 may be required).
- ROI coordinates with Radiology PACS to retrieve studies.
- PACS will send a secure electronic link to the patient’s email address or upload to the DoD imaging cloud for provider access.
- Turnaround Time:
- STAT: within 24 hrs
- ASAP/Urgent: 72 hrs
- Routine: 5-7 Working Days
FAQs:
Q: How do we get a copy of our report?
A: Radiology does not provide any reports.
Radiology findings can be viewed through the patient’s MHS Genesis Patient Portal. To request report, contact Release of Information (ROI) at 808-433-2526 or https://tripler.tricare.mil/Getting-Care/Patient-Administration/Requesting-Medical-Records.
Q: If I had an x-ray or CT at another military treatment facility, do I need to pick up a CD to bring here?
A: No. All imaging studies done at an MTF are stored in the DHA Enterprise Imaging Cloud, which allows your new MTF to securely retrieve them electronically. You may also retrieve your radiology reports through your MHS Genesis Patient Portal.
Q: Can my civilian doctor see my military imaging records?
A: Civilian providers cannot directly access the DHA Enterprise Imaging Cloud. However, the Release of Information (ROI) Office can assist you in the delivery of your imaging records through a secure digital link with your authorization (DD Form 2870), in writing with patient authorization, or on official letterhead.
Q: Who do I contact if I need my imaging records?
A: Please see a representative at the Release of Information (ROI) Office located at G1A104 or call 808-433-2526.
Forms
DD-2870