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Getting Care

Civilian Emergencies / Trauma

Tripler Army Medical Center serves as a trauma unit for the island of Oahu. To prevent undue suffering or loss of life, any person brought to the emergency room for treatment is provided emergency care. With the exception of civilian trauma patients, ineligible beneficiaries (those patients not authorized care in a military medical treatment facility) are treated only during the period of the emergency. In accordance with AR 40-400, the attending physician will discharge/transfer non-beneficiary patients as soon as they are stabilized. Patients must sign a payment agreement. The agreement is provided below.

If you are brought to Tripler Army Medical Center as a civilian emergency, you will be billed at the full reimbursable rate for services. Along with the bill, a worksheet is provided so that the patient may provide any insurance, Medicare, or Medicaid information. If you are a crime victim you may be eligible for assistance through your State. More information regarding crime victim assistance is provided at the links below. Crime victim status may be verified over the phone by the Tripler's Treasurers office at (808) 433-6100. You will need your crime victim number when you call.

It is imperative that the information from the Civilian Emergency Worksheet is provided in a timely manner to prevent unnecessary charges to the patients account. The worksheet is also available at the link provided below. You may mail the worksheet or bring it to the Tripler's Treasurers office. All unpaid accounts are transferred to DFAS (Defense Finance and Accounting Service.) for collection after 90 days unless payment arrangements are made. If one payment is missed, you will be considered in default of the payment agreement and the account will transferred to DFAS (Defense Finance and Accounting Service.) for collection.

If you have any further questions about civilian emergencies or your account please call (808) 433-6100 or stop by the Tripler's Treasurers Office in Building 155 and we would be glad to assist you.

Contact Us

Tripler Central Appointment Line

(888) 683-2778 (888-MTF-APPT)

Nurse Advice Line

1-800-TRICARE Option, #1

Tripler's Treasurers Office

(808) 433-6100

Tripler's Treasurers Office Location

Tripler Army Medical Center
BLDG 155
Don't forget to keep your family's information up-to-date in DEERS.