Click here for the latest announcements, HPCON, and COVID-19 information!

Getting Care

Tripler Third Party Collections

Our Mission

The Mission of the Third Party Collection Program (TPCP) is to collect from third party payers the cost of medical services provided to DoD beneficiaries to the fullest extent allowed under 10 U.S.C. 1095. The goal of the Third Party Collection Program (TPCP) is to identify DoD beneficiaries with a third party payer plan, comply with third party payer requirements, submit claims to third party payers, ensure collections are made and document collection activities. Hours of service: Monday through Friday, 0730-1630.

What is the Third Party Collection Program?

The program is about recovering money from private health insurers for care provided to insured patients. Under this program, Tripler Army Medical Center is required by law to bill private health insurance companies, such as Blue Cross/Blue Shield, Mail Handlers, Aetna, etc. The President of the United States initiated this law in 1986.

Why bill PRIVATE HEALTH INSURANCE?

Due to budget cuts, the money collected from the Third Party Collection program will make up the difference in reduction of funds Congress has marked for military programs.

Our opportunity

An opportunity exists at the Tripler Army Medical Center that will benefit you, the patient, and our facility. It is known as the Third Party Collection program. Your cooperation in this program will help us to enhance the medical care provided to you, our beneficiary.

The key to the success of this program is you and your other health insurance coverage that you or your spouse may be paying for, but not using. The only thing we are asking you to do differently is to submit your insurance information for processing with each visit. We will then bill your insurance company directly. The benefit to you is enhanced healthcare at no extra cost. The money recovered from third party payers goes directly to our facility, to enhance the high level of healthcare you have come to expect from us will continue without costing you any more money.

You can rest assured this policy will cause no delays in your healthcare or claim processing, and absolutely no preferential treatment based on type of coverage or even existence of insurance coverage will result form the Third Party Collection program. Our commitment is to provide you and your family with the very best in healthcare, and the Third-Party Collection program will enable us to do this in these times of severe funding and budget cuts.

The full benefit

As you can see, the Third Party Collection program will have no direct effect on your pocketbook, nor will it have a negative effect on our healthcare. Instead, this program will allow us to continuously maintain services and improve our healthcare services. That simply means every time you enter “your hospital,” you can be assured that you’re receiving the very best healthcare available today.

Our promise to you

You can rest assured this policy will cause no delays in your healthcare or claim processing, and absolutely no preferential treatment based on type of coverage or even existence of insurance coverage will result from the Third Party Collection program. Our commitment is to provide you and your family with the very best in healthcare and the Third-Party Collection program will enable us to do this in these times of severe funding and budget cuts.

Visit our FAQ page or Call us with more questions.

Contact Us

Phone Number(s):  (808) 433-4963/2468
Fax Number: (808) 433-9025               

Address

Tripler Army Medical Center
1 Jarrett White Road
Honolulu, HI 96859
Attn: Third Party Collections
MCHK-PAT
Building 155
Patient Administration Division
Uniform Business Office
Third Party Collections
 
Don't forget to keep your family's information up-to-date in DEERS.