Customer Service

Patient Relations/Advocate

The Customer Relations Office acts as a liaison between patients and staff with a goal of finding the best solution for the patient and the organization.

Beneficiary Counseling and Assistance Coordinator

BCACs educate and help you with TRICARE-related inquiries Beneficiary Counselor and Assistance (tricare.mil)

Debt Collection Assistance Officer

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. 
Beneficiary Counselor and Assistance (tricare.mil)

Interactive Customer Evaluation

ICE is a web-based tool that collects your feedback on services at this facility.